Shipping and returns

Shipping

Shipping fees are calculated based on destination and package weight. Heavier packages use higher shipping tiers. The exact shipping options are shown at checkout after the delivery address is entered.

Products are made to order. Estimated delivery includes production processing time plus carrier transit time.

Damaged or defective items

If an item arrives damaged, broken, or defective, contact support with your order number and clear photos of the product and packaging. We will review the issue and provide a replacement or refund where appropriate.

Not satisfied with your order

If the product does not match the order description or you are unsatisfied for another reason, contact us before returning the item. Our team will confirm the available return, replacement, or refund option.

Returns

Custom-made or clearly personalized items may have limited cancellation and return rights after production has started. Standard products remain subject to the consumer protection laws that apply in your country or region.